Faced with th situation of a multitude of solutions companiesV

Faced with th situation of a multitude of solutions companies seek. To optimize a technological universe that has come more complex with a multitude of...
Faced with th situation of a multitude of solutions companies seek. To optimize a technological universe that has come more complex with a multitude of . Point solutions”. Th means that companies seeking not only to unify solutions in suppliers. That solve more than one need but also to optimize budgets through more global solutions. Furthermore in order to deliver a truly excellent customer experience. Every “customer facing unit” must collaborate in a more agile organic and enriching. Way where the operation business marketing customer. Service and growth strategy go hand in hand. Hand. Personalization immediacy omnichannel. What should brands...

Amount of data that clients leave us

Amount of data that clients leave us we return again to the concept we talked about a while ago: technology. There companies that if they...
Amount of data that clients leave us we return again to the concept we talked about a while ago: technology. There companies that if they really ltened to their customers in a unified way could exploit thousands of comments data opinions complaints and suggestions every day . By simply adding calls to the contact center comments in chats and social networks and surveys many companies would have enough information to accurately know the opinion of their customers. Additionally they might able to trigger those comments that need contact; unsatfied customers customers with technical problems customers who want to buy but...