Some countries prohibit items outright; others may limit them. Being inform on the rules and regulations that exist and which may impact your shipments can help ensure a smooth delivery.
UPS has a tool that shows country-specific rules and regulations by origin and destination countries.
Check and see if your products are eligible to be import into a given destination country. For example, a shipment of artwork from the US to Saudi Arabia is prohibit.
Check and see if any of your
products—or components of your products—are list as “dangerous el-salvador phone number list goods” while being shipp. In general, a “dangerous good” is defin as a product that may cause harm during transit. The best place for this info would be a country’s government website. Canada and the UK provide great examples.
When in doubt, contact the local import or customs office at your prospective destination for additional information about shipping your products.
Be transparent about fees
This might be the most important part of any international shipping strategy: Be as transparent and communicative as possible with your customers about delivery costs. Don’t surprise your customers with an unexpect total cost at checkout.
According to the Baymard Institute, nearly 50% of the cart abandonment they survey on ecommerce sites in 2020 was due, in part, to extra shipping fees and costs:
Bar graph showing that fifty
percent of customers cite shipping fees as their reason animal box crafting for cart abandonments at checkout.
Our own research studies how customer trust develops during the purchase journey of shoppers who buy from a new online store. The study reveals that when shipping internationally, a store’s shipping policy that clearly states who pays duties and taxes is a must-have to build trust and win a sale with a brand new shopper.