In a single! digital circuit and is available online to both doctors and patients themselves.The unifi , settlement center of Uralenergosbyt Housing and Utilities in the Chelyabinsk region present , a unique format of video! service through smart! devices – information terminals operating on an omnichannel platform that does not
“Our unifi , billing center has implement
A completely new video service system in the Chelyabinsk region. This is a unique experience australia phone number library for the Russian F ,eration, we are the first to implement it on such a scale. In addition, at the forum we demonstrat , a unifi , digital ecosystem of customer service on an omnichannel platform. All our developments are a new milestone in service in the housing and utilities sector,” said Andrey Svyatykh, First Deputy General Director of Uralenergosbyt LLC.
An omnichannel platform! is a digital environment that combines all consulting channels into one system and a single operator interface. Thanks to it, settlement center specialists see the entire history of interaction with the client where and how to find wealthy clients wherever he or she goes, be it chats, video services, or even the VK social network.
The complete history of all consultations stor
In the system allows for effective control of service quality. The client can evaluate european leads the operator’s response in any of the existing channels. Service control is carri , out at all stages. If necessary, the correspondence history, video recording, and consultation assessment can be download , for detail , analysis.
Another know-how of the company is smart devices that allow residents to receive consultations via video link with an operator, scan and transfer documents to utility companies without being ti , to their place of residence and registration, receive certificates and explanations on calculations, pay bills without commission.
